Contact Us
跟上面风格统一
Contact Us
A little support for a more comfortable everyday routine. Contact us for help with your bathroom essentials, product setup, an existing order, shipping, or a return.
Questions About an Existing Order
For questions about an order, delivery, tracking, payment, or a refund, please include your order number and the email address used at checkout.
These details help our team locate your purchase and understand how we can assist.
Help Choosing Your Bathroom Essentials
Need help comparing dimensions, checking storage capacity, or finding the right fit for your bathroom? Our team can assist with questions about bathroom storage racks, towel racks, laundry baskets, shower organizers, and bathroom trash bins.
Include the product name or product-page link, along with the measurements of your intended space.
Tell us where you plan to place the item, what you would like to store, and any relevant wall or surface details. A photograph of the space can help explain your question.
Everyday Order. Quiet Comfort.
Lunaveracg™ focuses on bathroom essentials and organization products that help keep daily necessities neatly arranged and within reach. Explore practical pieces for your vanity, shower, laundry corner, and everyday bathroom routine.
- Bathroom Storage Racks
- Towel Racks
- Laundry Baskets
- Shower Organizers
- Bathroom Trash Bins
Damaged, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly with:
- Your order number and the product name.
- A clear description of the issue.
- Relevant photos or a short video of the item and packaging.
- Photos of any affected shelves, brackets, mounting hardware, lids, pedals, or other components, where applicable.
After reviewing your request, our team will provide the appropriate next steps.
Assembly, Installation & Care
Assembly and installation requirements vary by product. Please check the instructions supplied with your item for mounting methods, suitable surfaces, load limits, and care guidance.
For wall-mounted or adhesive products, refer to the specific surface preparation and waiting-time instructions before adding items. For freestanding racks and baskets, check the available floor space and assemble the product as instructed.
Share the product name, the installation step you need help with, the wall or surface type if relevant, and a clear photo of the parts or placement area.
Before Returning an Item
Please contact our customer support team before sending merchandise back. Once your request has been reviewed, we will provide the applicable return instructions and destination.
Our registered business address is not automatically the return warehouse address.
Customer Service Hours
Our customer service hours are 8:00 AM–10:00 PM (China Standard Time, UTC+8) .
You are welcome to email us outside these hours. Our team will review inquiries during customer service operating hours.
Help Us Understand Your Request
Include your order number when relevant, the exact product name or link, and a clear description of the assistance you need. If possible, contact us using the email address used at checkout.
For fit, installation, or missing-part questions, measurements and clear photos can help us provide more useful guidance.
Company & Contact Information
Official company, website, and customer support information for Lunaveracg™.
China Standard Time (UTC+8)